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General FAQ's
13 articles in this collection
Written by
Neus Calero Vives
Where do our clothes come from?
details about the source of our clothes and where do they come from
Written by
Neus Calero Vives
Updated over a week ago
How do you measure your clothes?
Measurements
Written by
Neus Calero Vives
Updated over a week ago
Can I sell or donate my clothes to you ?
Written by
Neus Calero Vives
Updated over a week ago
What is the condition of an item?
Written by
Neus Calero Vives
Updated over a week ago
Shipping & Return
When will I get a tracking code?
Written by
Neus Calero Vives
Updated over a week ago
Shipping Threshold and fees
Written by
Neus Calero Vives
Updated over a week ago
How do I return an Item?
Written by
Neus Calero Vives
Updated over a week ago
When will I receive my order?
Written by
Neus Calero Vives
Updated over a week ago
Order Issue
My package did not arrive.
Written by
Neus Calero Vives
Updated over a week ago
Parcel came back to the warehouse
Written by
Neus Calero Vives
Updated over a week ago
Why was my order cancelled and refunded?
Written by
Neus Calero Vives
Updated over a week ago
One or more items are missing.
Written by
Neus Calero Vives
Updated over a week ago
There is an incorrect/damaged item in my package.
Written by
Neus Calero Vives
Updated over a week ago