Online Store

General FAQ's

13 articles in this collection
Written by Neus Calero Vives

Where do our clothes come from?

details about the source of our clothes and where do they come from

Written by Neus Calero Vives
Updated over a week ago

How do you measure your clothes?

Written by Neus Calero Vives
Updated over a week ago

Can I sell or donate my clothes to you ?

Written by Neus Calero Vives
Updated over a week ago

What is the condition of an item?

Written by Neus Calero Vives
Updated over a week ago

Shipping & Return

When will I get a tracking code?

Written by Neus Calero Vives
Updated over a week ago

Shipping Threshold and fees

Written by Neus Calero Vives
Updated over a week ago

How do I return an Item?

Written by Neus Calero Vives
Updated over a week ago

When will I receive my order?

Written by Neus Calero Vives
Updated over a week ago

Order Issue

My package did not arrive.

Written by Neus Calero Vives
Updated over a week ago

Parcel came back to the warehouse

Written by Neus Calero Vives
Updated over a week ago

Why was my order cancelled and refunded?

Written by Neus Calero Vives
Updated over a week ago

One or more items are missing.

Written by Neus Calero Vives
Updated over a week ago

There is an incorrect/damaged item in my package.

Written by Neus Calero Vives
Updated over a week ago