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General FAQ's

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13 articles in this collection
Written by Neus Calero Vives

Where do our clothes come from?

details about the source of our clothes and where do they come from
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Written by Neus Calero Vives
Updated over a week ago

How do you measure your clothes?

Measurements
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Written by Neus Calero Vives
Updated over a week ago

Can I sell or donate my clothes to you ?

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Written by Neus Calero Vives
Updated over a week ago

What is the condition of an item?

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Written by Neus Calero Vives
Updated over a week ago
Shipping & Return

When will I get a tracking code?

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Written by Neus Calero Vives
Updated over a week ago

Shipping Threshold and fees

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Written by Neus Calero Vives
Updated over a week ago

How do I return an Item?

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Written by Neus Calero Vives
Updated over a week ago

When will I receive my order?

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Written by Neus Calero Vives
Updated over a week ago
Order Issue

My package did not arrive.

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Written by Neus Calero Vives
Updated over a week ago

Parcel came back to the warehouse

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Written by Neus Calero Vives
Updated over a week ago

Why was my order cancelled and refunded?

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Written by Neus Calero Vives
Updated over a week ago

One or more items are missing.

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Written by Neus Calero Vives
Updated over a week ago

There is an incorrect/damaged item in my package.

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Written by Neus Calero Vives
Updated over a week ago
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