We are so sorry to hear that your parcel came back to our warehouse! Sometimes this might happen, if there's something wrong with the given address, or if you name is missing at the bell/door.

If you ordered in Germany, we'll be happy to cover the shipping fees for you. However, note that if you changed the address and you gave us the wrong one, we won't be covering the cost for you. This will be under your responsibility.

If you ordered outside Germany, unfortunatelly we won't be able to cover the shipping cost for you.

In both cases we'll contact you to confirm that all the information on the label is right, and update you with the new tracking code.

Please note that we'll keep the parcel aside for two weeks. After this time, if we didn't get any answer from you, we'll cancel your order and refund the money.

If you have any questions regarding this topic,, don't hesitate to contact us at shop@vinokilo.com or via our chat bot. We'll do our best to assist you ASAP.

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