You will make us very happy and support our mission if you avoid unnecessary returns. It can always happen that items simply don't fulfil your expectations or don't fit, so if you can't find someone else who would love that individual piece, use the return label to send it back to us. The refund can take up to 7 days to be processed.
We don't cover return fees. Please always keep in mind that you would need to pay for the return and potential custom costs yourself.
All of our Vintage treasures carry their own stories and are therefore unique in their own way. While we are constantly working on quality improvement during the selection stage, unfortunately, it is always possible that there is a slight imperfection on your items. The way we see it, those imperfections are part of Vintage treasures' charisma. Further, we at Vinokilo stand for sustainability throughout all our operations and want to avoid excessive packaging waste at all costs. That is why we would like to ask YOU as a customer to omit the "amazonian" way of shopping (buying 10 items and then only choosing one). If you are not sure you want an article - don't go for it! Try it on at our events or talk to our Customer Care Team about all details (sizing, materials, textile care, etc.). We are here to make sure you get the perfect item for you :-)
As always: BUY LESS, CHOOSE WELL.
RETURNS WITHIN AND OUTSIDE GERMANY
14 day return policy
Naturally, we know that sometimes returns cannot be avoided. Even though we are doing our absolute best to prevent it, it can always happen that certain items cannot quite live up to your expectations.
If you want to return some of your vintage treasures, however, sadly, we won’t be covering the shipping fees for your return. Customers will therefore be responsible for the shipping fees, which, of course, differ depending on the weight of the item(s). Please keep in mind that the refund can take up to 7 working days to reach you.
Please be aware that in order to receive a refund, your parcel should be sent to our warehouse at a maximum of 14 days after it had been delivered to you.
Once you shipped your package, please keep your tracking number or send us an Email with it, so there is always a way to check where the package is
It's also very helpful for us if you write down your order number on a paper and add it in the box
You can ship your return to the following address:
Am Kümmerling 2
RETURNING AN EVENT PURCHASE
Our lovely Branding Team has designed cool changing rooms for each and every event. Spot the orange curtain and try on the items that you loved. Also, before you purchase an item, please check carefully whether the items' quality matches your expectations.
We are accepting NEITHER return nor refund of event purchases online. Still, we completely understand the frustration of getting a problematic item, so always feel free to write and talk it out with us - We will find a solution! In the end, we want to make sure that you are 100% in love with that gem!